Our commitment to customer satisfaction includes a transparent and fair return policy for all logistics services.
Returns are accepted within 30 days of delivery for eligible items. Items must be in original condition with all documentation. Certain services and perishable goods may not be eligible for returns. Please contact us before initiating any return to ensure eligibility.
To be eligible for a return, items must be unused, in the same condition as received, and in original packaging. You must provide proof of purchase or service agreement. Custom logistics solutions and completed services are generally non-refundable.
To initiate a return, contact our customer service team at +1 (415) 465-2561 or email Johnadjoroge@beelinelogisticsll.com. Provide your order number and reason for return. We will provide return instructions and, if applicable, a return shipping label.
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, refunds will be processed within 7-10 business days to your original payment method. Please allow additional time for your bank to process the refund.
If you receive damaged or defective items, please contact us immediately with photos and a detailed description. We will arrange for replacement or full refund at no additional cost. Claims must be filed within 48 hours of delivery.
For any questions about our return policy or to initiate a return, please reach out to our customer service team. Phone: +1 (415) 465-2561 | Email: Johnadjoroge@beelinelogisticsll.com | Address: 525 Broderick Way, Port Hueneme, CA 93041
This return policy is subject to change without notice. Please review this page periodically for updates. For the most current information or specific questions about your situation, contact our customer service team directly.